Terms of service


1. Introduction

These Terms & Conditions govern your use of our website and purchase of our products. By placing an order, you agree to these terms in full.

2. Business Details

Legal Name: Laxmi Foods
Structure: Sole Proprietorship
Registered Address: Tarijote, Matigara, Darjeeling, West Bengal – 734013
GSTIN: 19ALNPC0665R1ZG
Contact:

3. Products

We sell pure, homemade vegetarian pickles with no chemical or artificial flavours. All products are perishable.

4. Order Processing & Acceptance

  1. Order Window: Orders are accepted and processed within 24–48 hours of placement.

  2. Acceptance: All orders are subject to availability. We reserve the right to refuse or cancel any order at our discretion.

5. Pricing & Taxes

  1. Prices: Displayed in INR and inclusive of GST.

  2. GSTIN: 19ALNPC0665R1ZG

6. Payment Methods

We accept:

  • Credit and Debit Cards

  • UPI (e.g., Google Pay, PhonePe, Paytm)

  • Net-banking

  • Wallets (e.g., Paytm Wallet)

7. Shipping & Delivery

  1. Coverage: Pan-India

  2. Partners: Delhivery, Shiprocket

  3. Delivery Window: 5–8 business days from dispatch

  4. Shipping Charges:

    • Free shipping for orders of ₹799 and above.

    • For orders below ₹799, standard shipping rates apply as calculated at checkout.

8. Returns, Refunds & Cancellations

8.1 Cancellations

8.2 Returns & Refunds

  1. Return Window: Notify us within 72 hours of delivery.

  2. Condition: Product must be unopened, seal intact, and in original packaging.

  3. Return Shipping: Customer bears return shipping costs unless the item is defective or damaged.

  4. Refund Timeline: Once we receive and inspect the return, refunds will be processed within 7–10 business days to the original payment method.

9. Intellectual Property

All site content—text, images, logos, graphics, and trademarks—is owned exclusively by Laxmi Foods. No part may be reproduced without prior written consent.

10. Privacy & Data Protection

Your use of our site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

11. Limitation of Liability

To the fullest extent permitted by law, Laxmi Foods shall not be liable for any indirect, incidental, or consequential losses arising from your use of the site or purchase of products.

12. Indemnity

You agree to indemnify and hold harmless Laxmi Foods and its officers, directors, and employees from any claims, losses, liabilities, and expenses arising out of your breach of these Terms.

13. Governing Law & Dispute Resolution

  1. These Terms are governed by the Indian Contract Act, Consumer Protection Act, and other applicable laws of India.

  2. Any disputes shall be subject to the exclusive jurisdiction of the courts at Siliguri, West Bengal.

Let me know if you’d like any further tweaks!